Terry Starbucker claims the seven most important words are, “I don’t know and I’ll find out.”
As leaders, we do not like not knowing the answer. Leaders are supposed to know all the answers. Right?
We tend to convince ourselves we can bluff our way through any discussion. Wrong!
The transparency of acknowledging when we do not know something and the willingness to find the answer is critical to great leadership.
Credibility and trust are established when we are are honest with others. Others know we do not have all the information and they know when we are bluffing.
Learn these seven words and live by them.