Tag: Conflict Resolution

Resolving Conflict

The challenges associated with conflict run deep and the resolutions do not come quickly. When conflict arises, what can we do?

1) Embrace the conflict. Conflict allows us the opportunity to learn from and grow through it.
2) Develop consistency. Hypocrisy is destructive, thus a consistent approach is the best start.
3) Listen to all sides. There are at least two sides to every story. Listen completely to both.
4) Respond quickly. Waiting to address conflict produces bitter and incorrect feelings.
5) Invite collective wisdom. Ask others who have faced similar conflict and learn.

This is not an exhaustive list, but with a good start we can find resolution more quickly.

An Approach to Conflict

Understanding why conflict exists is a beginning point. How should we approach conflict?

1) Anticipate conflict. With anticipation comes preparation, and when we are prepared we are better equipped to find resolution.

2) See the opportunity. Imagine the difference in facing conflict when we recognize conflict is an opportunity to improve relationships.

3) Deal with one at a time. At various times, we will face an overwhelming flood of conflict. The best approach is this step.

4) Focus on the objective. We easily lose sight of our objective, and our vision is clouded by the devastation of the conflict. Focus!

Solving Problems…

No one likes problems. We tend to shy away from a place where we must deal with them.

Colin Powell says, “Leadership is solving problems. The day soldiers stop bringing you their problems is the day you have stopped leading them. They have either lost confidence that you can help or concluded you do not care. Either case is a failure of leadership.”

The thought of followers reaching a point where they do not bring their problems because they lose confidence or feel we do not care is frightening. Leaders should consider why problems come their way.

Learning how to resolve conflict and solve problems brings credibility to leadership.