Terry Starbucker’s e-book Leadership From A Glass Half-Full: The 5 Lessons You Need To Learn Before You Jump Into The Pool talks about the seven most important words in leadership.

The phrase is simply, “I don’t know and I’ll find out.”

The reality is we do not like not knowing the answer.

Worse still is the attempt to bluff our way through areas we know nothing about.

The transparency of acknowledging we do not know something and the willingness to find the answer is critical to great leadership.

We gain greater credibility and trust is established when we are are honest.

Learn and live by these seven words.