Evaluating 2020 causes confusion at best and concern at worst. It has been quite a year for leaders in every arena. How can we deal with the challenges of leading during such a time as this?

The first step is an awareness of the needs. Unless we can see the need to improve the steps that follow have no value.

The second step is a resolution. Without the resolve to make changes, recognizing the need is only a wish in disguise.

The third step is implementation. The difference-maker is a plan to implement our resolve. How will we accomplish the goal?