When leadership fails there is a loss of trust and respect.

The task before leaders is learning what to do to regain trust and respect when it has been lost.

Three negatives: 1) Do not ignore or deny it, 2) Do not attempt to cover it up, and 3) Never blame someone else.

Instead, consider four positives: 1) Admit the failure, 2) Be specific about the failure), 3) Ask for forgiveness, and 4) Give a step by step plan for overcoming the failure.

A simple upfront approach is where the healing begins.